Course information

AIMS:

• To enhance seafarers' understanding of multicultural environments and the importance of effective communication.
• To promote respect and awareness of cultural differences among crew members.
• To improve teamwork, efficiency, and safety onboard by fostering better cross-cultural interactions.

OBJECTIVES:

• To develop awareness of the various cultural backgrounds within a multicultural crew.
• To equip seafarers with the skills necessary for effective communication across different cultures.
• To minimise cultural misunderstandings and promote conflict resolution strategies.
• To encourage seafarers to adapt communication styles for better understanding and collaboration.
• To ensure seafarers understand the importance of respecting cultural diversity for a positive work environment.

COURSE CONTENT:

1. Introduction to Communication and Culture
2. Verbal and Non-verbal Communication Skills
3. Barriers to Communication in Multicultural Settings
4. Building Cultural Awareness Onboard
5. Conflict Resolution in Cross-Cultural Environments
6. Effective Teamwork in Multicultural Crews
7. Cross-Cultural Leadership and Communication
8. Emotional Intelligence in Communication
9. Communication in Safety-Critical Situations
10. Conclusion and Course Wrap-Up